The Ultimate Guide to Unified Communications
A curated Kiwi edition of IndustrialDay news, analysis, interviews, reviews, job moves, and related resources for Unified Communications (UC).
What to know about Unified Communications
Unified Communications (UC) represents the integration of various communication tools—such as voice, video, messaging, and conferencing—into a single, cohesive platform that enhances collaboration and productivity for businesses of all sizes. As digital transformation accelerates, UC technologies are becoming fundamental to modern workplaces, enabling seamless interactions regardless of location or device.
The stories tagged with "Unified Communications" showcase a dynamic landscape where innovation meets the evolving needs of organizations. From the rise of cloud-based UC solutions that ease deployment and management, to the emphasis on video conferencing and AI-driven customer engagement, the sector reflects a push towards simplicity, mobility, and intelligent integration.
By exploring these narratives, readers can gain insight into how key industry players are shaping the future of communication, the operational benefits and return on investment of adopting UC platforms, and the critical role of unified communication in sectors like contact centers and remote workforces. Whether you are looking to understand the trends affecting your business or seeking practical solutions to enhance communication, this collection provides valuable perspectives and timely developments in Unified Communications.
Kiwi Unified Communications News
Regional stories with direct local relevance
New Zealand firms turn to AI for productivity gains
Pressure to lift output is pushing Kiwi businesses to embed AI in daily communications, with labour productivity up to 40% below peers.
Digital Island, RingCentral bring agentic voice AI to NZ
New Zealand businesses can now access RingCentral's agentic voice AI through Digital Island, easing deployment and support for local customers.
Xero cuts phone bill by USD $500,000 after Dialpad switch
Unified cloud telephony has saved the accounting software group about USD $500,000 a year and simplified calls for 1,400 staff worldwide.
HP New Zealand appoints Daniel Roberts as Head of Enterprise
Businesses in New Zealand want better productivity and AI support, and HP has named a veteran executive to help meet that demand.
One NZ tops New Zealand mobile rankings for fifth year
Customers saw One NZ extend its five-year lead after umlaut ranked it ahead of rivals in every category across New Zealand.
Dynamic Supplies New Zealand appoints Matt Borchert
The hire signals a sharper push into AV and unified communications as Dynamic Supplies targets resellers serving education, business and government.
Analyst Insights
Research and market analysis connected to Unified Communications
Digital Island, RingCentral bring agentic voice AI to NZ
Dell launches 43-inch 4K huddle conferencing monitor
Dell launches 43-inch 4K huddle monitor in Australia
8x8 revenue hits record as AI adoption more than doubles
HP unifies collaboration tools in hybrid work push
Reviews
Hands-on review: Asus RT-BE58 Go dual-band travel router/range extender
Hands-on review: Dynabook Z40L-N business laptop
Hands-on review: Apple iPhone 17e tested and assessed
Hands-on review: Samsung Galaxy A57 5G smartphone
Hands-on review: Samsung Galaxy A17 5G smartphone
Hands-on review: Dell Pro Plus Wireless Speakerphone
Hands-on review: Yealink WH64 Hybrid Dual UC DECT wireless headset
Hands-on Review: Apple iPhone 17 Pro Max 512GB - Cosmic Orange
Hands-on Review: iPhone 17 in sage green screams luxury and maturity
Expert Columns
AI in action: From conversations to real business outcomes
Enterprise leaders seek clarity over complexity in AI
Navigating Asia's Digital Infrastructure: The Strategic Role of Hong Kong in Global Cloud and AI Expansion
Completing the 5G journey: Why APAC's 6G ambition depends on what we do next
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
Don't rule yourself out of a career in STEM
Female representation in AI is a win-win situation for businesses
Why 'Give to Gain' needs to stop being a women's virtue and start being a business model
This International Women's Day, lean on proof (of skill, of impact and of potential)
International Women's Day: Expanding access, accelerating progress
Interviews
Interviews and video coverage from the network
Recent Unified Communications News
Ray White upgrades contact centre with AI oversight
Supervisors can now target call reviews and coaching more quickly as the 110-agent unit adds transcripts, scorecards and compliance tools.
AnywhereNow teams with Meridian IT on Microsoft Teams
Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.
Epiris agrees GBP £1.015 billion cash deal for Gamma
Shareholders are being offered a 53% premium as the private equity firm's bid values the communications provider at GBP £1.079 billion.
8x8 adds Krisp voice AI tools to contact centre suite
Cleaner audio and multilingual support should help 8x8 customers improve call quality as remote and cross-border support grows more common.
8x8 expands AI tools across business beyond contact centre
The move aims to help firms scale AI beyond siloed contact centres, as most organisations still struggle to deploy it across the enterprise.
Eltropy to showcase AI focus at autumn credit union events
Credit unions face rising pressure to modernise service and cut manual work, with AI now moving into lending, collections and contact centres.
Adobe brings Acrobat PDF tools to WhatsApp Web & Windows
WhatsApp Web and Windows users can now review PDFs in-chat, reducing the need to download files as Adobe targets workplace document sharing.
Vonage wins a Merit Award for Identity Insights API
Rising fraud pressure is boosting demand for mobile-network identity checks that cut account takeover risk without slowing sign-ups.
Vonage launches Okta authentication suite to curb fraud
Enterprises using Okta may gain stronger checks against SIM swap fraud and inflated traffic as Vonage packages SMS and voice authentication.
Cisco & McLaren extend partnership across racing & AI
The renewed deal will keep Cisco's networking and security tools embedded in McLaren's race operations as the teams push into AI.
Yealink opens Singapore global headquarters & centre
The expansion will bolster Yealink's Asia-Pacific support and cloud operations as multinationals redraw regional bases, with Singapore gaining more tech jobs.
efex to buy onPlatinum from Comms Group for AUD $30m
The deal deepens efex's east coast footprint and adds more than 7,000 end points as it targets larger mid-market customers.
8x8 launches AI Routing for broader customer service
Customer queries can now be directed to experts beyond the contact centre, as 8x8's new tool uses data to match issues in real time.
Owl Labs launches subscription service for hybrid devices
IT teams can now centrally manage hybrid meeting fleets as Owl Labs adds paid analytics, support and API tools to its devices.
Zendesk contact centre voice passes 100 contact centers customers
High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.
Transatel, Docomo & Zscaler launch IoT security service
Enterprises linking thousands of low-power devices across borders can now secure them without VPNs or on-device agents in Japan.
Zoom adds AI tools for office spaces & meeting rooms
Meeting-room decisions will now flow into follow-up work more easily as Zoom rolls out AI capture, signage and camera tools for offices.
Small Cell Forum crowns 2026 Mobile Network Awards
Public safety, enterprise mobility and neutral host deployments were among the winners as the forum highlighted live commercial use of small-cell technology.
8x8 adds real-time translation and model choice to AI Studio
Agents can now keep multilingual support calls on the line without an interpreter, as 8x8 rolls out real-time voice translation across 13 languages.
Genesys honours Nexon & QPC in APAC partner awards
The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.
Job Moves
HP New Zealand appoints Daniel Roberts as Head of Enterprise
Dynamic Supplies New Zealand appoints Matt Borchert
Andrew Crawford joins Digital Island as General Manager of Business Development
Gallagher Security appoints new Business Manager in NZ
Shannon Harris appointed HP New Zealand Managing Director
Jelena Lawton joins One NZ as enterprise mobility lead
One New Zealand appoints Kieran Byrne as new CTO
Will Graham appointed General Manager at One New Zealand
2degrees appoints Emma-Kate Greer as new Chief Customer Officer
