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Salesforce Stories - Page 13

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Salesforce stories

Infostealers increasingly target enterprise SSO access
Software-as-a-Service

Infostealers increasingly target enterprise SSO access

Infostealer attacks are increasingly compromising enterprise SSO, with Flare warning 16% of late-2025 infections exposed identity access.

By Mark Tarre • 4 min read • Wed, 4th Feb 2026
Salesforce disputes reports it cut 4,000 roles over AI
Customer Relationship Management

Salesforce disputes reports it cut 4,000 roles over AI

Salesforce denies axing 4,000 jobs for AI as critics question Agentforce reliability and the need for hard-coded fallbacks in workflows.

By Karen Joy Bacudo • 5 min read • Tue, 3rd Feb 2026
Panera breach exposes 14m in wave of SaaS extortion attacks
Customer Relationship Management

Panera breach exposes 14m in wave of SaaS extortion attacks

Panera data breach exposes details of 14 million customers, spotlighting a surge in SaaS-focused extortion and identity-driven cyber attacks.

By Sofiah Nichole Salivio • 6 min read • Tue, 3rd Feb 2026
Smart Communications names Heidi Johnson to lead AI push
Data Protection

Smart Communications names Heidi Johnson to lead AI push

Smart Communications appoints Heidi Johnson as chief product and technology officer to spearhead its next phase of AI-led innovation.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 30th Jan 2026
Summize raises USD $50m to grow AI contract platform
Unified Communications

Summize raises USD $50m to grow AI contract platform

Summize raises USD $50m to accelerate its AI-powered contract platform, targeting rapid expansion across the UK and US legal markets.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026
Big banks back AI while keeping core software in place
Software-as-a-Service

Big banks back AI while keeping core software in place

Big banks and AI leaders signal they will layer new AI tools on top of, not instead of, core enterprise software systems.

By Karen Joy Bacudo • 5 min read • Wed, 28th Jan 2026
Veeam appoints new leaders to drive data resilience push
Storage

Veeam appoints new leaders to drive data resilience push

Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
Rocket Software unveils ContentEdge for safer GenAI
Data Protection

Rocket Software unveils ContentEdge for safer GenAI

Rocket Software launches ContentEdge to give organisations safer GenAI access to sensitive unstructured data across hybrid environments.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
Synechron unveils Agentic AI suite for regulated sectors
Security Information and Event Management

Synechron unveils Agentic AI suite for regulated sectors

Synechron has launched an Agentic AI suite to automate mission-critical workflows in heavily regulated financial and insurance sectors.

By Catherine Knowles • 3 min read • Wed, 21st Jan 2026
Salesforce launches AI Slackbot as workplace agent
Software-as-a-Service

Salesforce launches AI Slackbot as workplace agent

Salesforce rolls out upgraded Slackbot, turning the chat app into an AI-powered workplace agent for Business+ and Enterprise+ users.

By Mark Tarre • 5 min read • Thu, 15th Jan 2026
Chargebacks surge threatens retailers' holiday profits
Data Analytics

Chargebacks surge threatens retailers' holiday profits

Chargebacks surge after record online holiday sales, with USD $181 billion in returns putting retailers' first-quarter profits at risk.

By Shannon Williams • 4 min read • Thu, 15th Jan 2026
Salesforce unveils AI-powered Slackbot as work agent
Data Analytics

Salesforce unveils AI-powered Slackbot as work agent

Salesforce debuts a revamped AI Slackbot as a personal work agent, tying Slack into its Agentforce 360 automation and data platform.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 15th Jan 2026
Ping Identity names Adnan Chaudhry Chief Revenue Officer
Software-as-a-Service

Ping Identity names Adnan Chaudhry Chief Revenue Officer

Ping Identity appoints former Slack executive Adnan Chaudhry as chief revenue officer to drive global go-to-market amid AI identity boom.

By Mark Tarre • 4 min read • Wed, 14th Jan 2026

Stories from Other Regions

Salesforce stories

SER rebrands as Doxis, unveiling document intelligence push
Software-as-a-Service

SER rebrands as Doxis, unveiling document intelligence push

SER rebrands as Doxis, sharpening its focus on “document intelligence” and naming a Chief AI Officer in a wider leadership shake-up.

By Sofiah Nichole Salivio • 4 min read • Sat, 24th Jan 2026
Salesforce expands startup drive to Malaysia, Philippines
Software-as-a-Service

Salesforce expands startup drive to Malaysia, Philippines

Salesforce extends its Startup Programme to Malaysia and the Philippines, targeting early-stage and AI-first ventures across South East Asia.

By Melania Watson • 3 min read • Wed, 21st Jan 2026
SaleCycle buys BEYABLE to build unified eCommerce stack
DevOps

SaleCycle buys BEYABLE to build unified eCommerce stack

SaleCycle snaps up French personalisation specialist BEYABLE to create a unified European eCommerce marketing and conversion platform.

By Mark Tarre • 3 min read • Wed, 14th Jan 2026
AI to manage 41% of Singapore customer service by 2027
Digital Transformation

AI to manage 41% of Singapore customer service by 2027

AI is set to manage 41% of Singapore's customer service cases by 2027, as service teams embrace “agentic” tools despite security concerns.

By Shannon Williams • 4 min read • Tue, 13th Jan 2026
Journey Beyond builds cloud tech stack for safari resort
Customer Relationship Management

Journey Beyond builds cloud tech stack for safari resort

Journey Beyond deploys RingCentral-powered cloud stack and in-house AI chat to run South Australia's new Monarto Safari Resort in four months.

By Mark Tarre • 4 min read • Tue, 13th Jan 2026