Forrester Research Stories - Page 32

Global Stories

Forrester Research stories

The simple reason your bot is failing

A word of caution is in order: when it comes to chatbot execution, it's easy to miss the mark and much can be learnt from past chatbot journeys. .

By Christoph Börner • 6 min read • Tue, 7th Feb 2023

DevOps

Why digital experience testing is the future

Building a unique digital experience is crucial for businesses in today's competitive market. Testing is the key to success.

By Maneesh Sharma • 5 min read • Wed, 1st Feb 2023

Data Analytics

Zoom Virtual Agent launched to assist customers and employees

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

By Catherine Knowles • 4 min read • Fri, 27th Jan 2023

Artificial Intelligence

Quantum Metric launches Atlas, providing ML-powered insights

Atlas provides outcome-driven insight that enable anyone to identify and respond to digital customer needs from day one.

By Catherine Knowles • 3 min read • Thu, 26th Jan 2023

Advanced Persistent Threat Protection

87% reduction in time to resolve threats with ExtraHop

Enterprises need to focus on strengthening their overall security postures, starting with reducing the likelihood of a damaging cyber intrusion.

By Shannon Williams • 3 min read • Thu, 26th Jan 2023

Privileged Access Management

2023 KuppingerCole report recognises Delinea as a PAM Leader

KuppingerCole has named Delinea a Leader in its 2023 KuppingerCole Leadership Compass for Privileged Access Management report.

By Zach Thompson • 3 min read • Tue, 24th Jan 2023

Customer Experience

Radiant Logic announces wins, including customer retention rate of 95%+

Radiant Logic has delivered a fourth straight year of profitable growth and an expanding customer base despite economic uncertainty.

By Catherine Knowles • 3 min read • Thu, 19th Jan 2023

Software-as-a-Service

Forrester Wave report recognises Micro Focus as Leader

A new Forrester Wave report has recognised Micro Focus as a Leader in Continous Automation Testing (CAT) for its broad capabilities.

By Zach Thompson • 3 min read • Wed, 18th Jan 2023

Security Operations Centres

Miscommunication in IT security leads to cybersecurity incidents

Miscommunication with IT departments has led to cybersecurity incidents in over 68% of organizations, says Kaspersky.

By Shannon Williams • 3 min read • Fri, 13th Jan 2023

Supply Chain

InterSystems named 'Visionary' in latest Gartner Magic Quadrant report

InterSystems has been positioned in the Visionaries Quadrant of the newly published Gartner Magic Quadrant for Cloud DBMS.

By Catherine Knowles • 3 min read • Thu, 12th Jan 2023

Disaster Recovery

Forrester names Commvault a leader in data resilience

Commvault announced that Forrester has positioned the company as a Leader in the Forrester Wave: Data Resilience Solutions Suites, Q4 2022.

By Gaurav Sharma • 3 min read • Fri, 6th Jan 2023

Digital Transformation

Optimizely DXP drives US$2.2 million savings, says Forrester

According to a total economic impact study from Forrester, customers can realise a 370% ROI after deploying the DXP, with a payback period of eight months.

By Gaurav Sharma • 3 min read • Fri, 6th Jan 2023

Platform-as-a-Service

Tricentis leads automation testing platforms, says Forrester

Tricentis is recognised for its strategy to be the go-to testing partner for producing functional quality, performance, and security.

By Gaurav Sharma • 3 min read • Thu, 29th Dec 2022

DevOps

Delinea unveils newest features of DevOps Secrets Vault

The latest features in the release include Bring Your Own Key (BYOK), GitHub action integration, and user interface improvements.

By Mitchell Hageman • 2 min read • Tue, 20th Dec 2022

Unified Communications

NICE launches ElevateAI, an AI as a Service (AIaaS)

ElevateAI will provide on-demand access to NICE's unrivalled CX data and AI via developer-friendly APIs, to improve customer interactions.

By Gaurav Sharma • 3 min read • Fri, 16th Dec 2022

Semiconductors

Public cloud to surpass US$1 trillion by 2026: Forrester

To remain profitable, leading cloud players will need to pivot their investments to analytics, AI/ML, and other differentiated premium services.

By Gaurav Sharma • 3 min read • Fri, 16th Dec 2022

Firewalls

Fortinet joins Rockwell Automation's PartnerNetwork Program

Fortinet has joined Rockwell Automation's PartnerNetwork Program as a Gold Technology Partner, enabling customers globally to be protected with its offerings.

By Zach Thompson • 3 min read • Thu, 15th Dec 2022

Stories from Other Regions

Forrester Research stories

Clean technologies

Understanding end-user behaviour critical for cost-cutting and sustainability goals

CIOs have an opportunity to take a comprehensive look into the health of their IT infrastructure, and in particular, end-user experience.

By Ayelet Elstein • 6 min read • Tue, 7th Feb 2023

Application Security

AZ enters ASEAN distribution agreement with Synopsys

Singapore-based AZ Asia-Pacific partners with Synopsys, Inc. to offer application security testing solutions in ASEAN markets.

By Shannon Williams • 3 min read • Wed, 11th Jan 2023

Fintech

Open Banking uptake well underway in Australia: Experian

The findings are from Experian's latest business and consumer insight report, developed in partnership with Forrester, exploring open Banking and data privacy.