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Customer service Stories - Page 95

Kiwi Stories

Customer service stories

Net24 sells Cables Direct operation
Cloud Services

Net24 sells Cables Direct operation

TechDay spoke with Jon Tyce of Accounting Direct about the company's recent acquisition of the business from Net24.

By Staff Writer • 2 min read • Mon, 13th Jun 2011
Telcoinabox plunges $2 million into expansion
Unified Communications

Telcoinabox plunges $2 million into expansion

Telcoinabox invests USD $2 million to centralise its support operations in Sydney, aiming for a 25% increase in service providers and greater efficiency.

By Staff Writer • 2 min read • Mon, 19th Jul 2010
Hitachi opens NZ support division
Storage

Hitachi opens NZ support division

Hitachi picks ex-Sun Storage and Systems Sales Specialist, Paul Lewer (pictured), to head up New Zealand sales.

By Staff Writer • 1 min read • Thu, 8th Jul 2010
Twitter launches Business Centre
Customer service

Twitter launches Business Centre

Twitter is testing new features for businesses, including the ability to accept direct messages from anyone, according to Mashable.

By Staff Writer • 1 min read • Wed, 12th May 2010

Global Stories

Customer service stories

Multi-channel approach
Customer Relationship Management

Multi-channel approach

NZ businesses lag in social media for customer service, with <16% offering it, despite high user interest. Dr Catriona Wallace urges careful adoption.

By Staff Writer • 2 min read • Fri, 1st Jul 2011
Sir Richard Branson to speak at MS partner meet
Microsoft

Sir Richard Branson to speak at MS partner meet

Sir Richard Branson, Virgin Group founder, to address attendees at Microsoft's Worldwide Partner Conference in July in Los Angeles.

By Staff Writer • 2 min read • Fri, 10th Jun 2011
Hitachi Data Systems unveils 'IT Operations Director'
Security Operations Centres

Hitachi Data Systems unveils 'IT Operations Director'

Integrated IT service to be pitched at resellers looking to increase account penetration and reduce customer ICT costs by up to 43%.

By Staff Writer • 1 min read • Mon, 11th Apr 2011
Juniper eyes customer service-led approach
Customer Relationship Management

Juniper eyes customer service-led approach

Juniper Networks welcomes Mark Iles as VP for Australia and NZ, aiming for a customer service-driven approach to bolster its market lead.

By Staff Writer • 1 min read • Tue, 22nd Feb 2011
Vodafone set on leading NZ customer service
Customer Relationship Management

Vodafone set on leading NZ customer service

Vodafone, outperformed by NZ banks in customer service, pledges significant improvements to claim the top spot, including onshore support and enhanced tools.

By Staff Writer • 1 min read • Tue, 25th Jan 2011
Telcos fail at customer service
Customer Relationship Management

Telcos fail at customer service

NZ banks outrank telcos in customer service, with one in five Kiwis dissatisfied with their phone company, a new survey reveals.

By Staff Writer • 2 min read • Mon, 24th Jan 2011
I want an iPhone
Risk & Compliance

I want an iPhone

Apple's iPhone could revolutionise the workplace, but when should businesses provide employees with the latest consumer devices and applications?.

By Staff Writer • 4 min read • Wed, 1st Dec 2010
Who's managing your 0800 phone bill?
Customer Relationship Management

Who's managing your 0800 phone bill?

Is your 0800 call wait costing more than you think? Absences in NZ call centres could inflate your phone bill dramatically.

By Staff Writer • 4 min read • Sun, 1st Aug 2010
Report: Value of social media missed by SMEs
Customer Experience

Report: Value of social media missed by SMEs

Small business owners are still missing opportunities to get customers through using social media, according to a new study in the US.

By Staff Writer • 4 min read • Thu, 3rd Jun 2010
Datastor wins Symantec award
Partner Programmes

Datastor wins Symantec award

The distributor has been recognised as a leading channel partner at Symantec's Inaugural APJ Partner Conference 2010.

By Staff Writer • 2 min read • Wed, 28th Apr 2010
Epicor eyes APAC expansion
Customer service

Epicor eyes APAC expansion

Epicor Software has appointed Craig Charlton (pictured) to the new role of Vice President of Operations for the Asia Pacific region.

By Staff Writer • 1 min read • Thu, 22nd Apr 2010
Oceanus UK acquires Australian IT firm Erilis
Enterprise Content Management

Oceanus UK acquires Australian IT firm Erilis

Oceanus UK has acquired Australian company Erilis to expand its global footprint and develop new business in Asia Pacific.

By Staff Writer • 2 min read • Wed, 17th Mar 2010
YOU CALL THAT CUSTOMER SERVICE?
Customer Relationship Management

YOU CALL THAT CUSTOMER SERVICE?

In a tale of neglected customer service, a bank's promise falls short, leaving a traveller stranded and a family distressed.

By Staff Writer • 4 min read • Mon, 1st Mar 2010
Mainfreight trucking in Asia with Citrix
Virtualisation

Mainfreight trucking in Asia with Citrix

Mainfreight has overhauled its entire IT environment in China and Hong Kong and deployed a virtualisation solution from Citrix which supports 160 users.

By Staff Writer • 2 min read • Thu, 14th Jan 2010