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Customer service Stories - Page 27

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Customer service stories

Wipro launches NVIDIA-powered AI data centre stack
Hybrid Cloud

Wipro launches NVIDIA-powered AI data centre stack

Wipro unveils an NVIDIA-powered AI data centre stack to help global enterprises shift AI from isolated pilots to secure, scaled operations.

By Sofiah Nichole Salivio • 4 min read • Sat, 21st Mar 2026
Infobip report marks shift to omnichannel AI messaging
Unified Communications

Infobip report marks shift to omnichannel AI messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Robinhood fund buys into Stripe, AI start-up ElevenLabs
Fintech

Robinhood fund buys into Stripe, AI start-up ElevenLabs

Robinhood Ventures Fund I adds Stripe and ElevenLabs stakes to give retail investors listed access to late-stage private tech firms.

By Karen Joy Bacudo • 4 min read • Thu, 19th Mar 2026
Gamma champions quick CX wins to cut friction & risk
Unified Communications

Gamma champions quick CX wins to cut friction & risk

Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.

By Sofiah Nichole Salivio • 9 min read • Thu, 19th Mar 2026
Kore.ai unveils platform to tackle enterprise AI sprawl
Data Protection

Kore.ai unveils platform to tackle enterprise AI sprawl

Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
Hexaware unveils Agentverse AI platform for enterprises
Unified Communications

Hexaware unveils Agentverse AI platform for enterprises

Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.

By Sean Mitchell • 4 min read • Wed, 18th Mar 2026
TCS unveils Nvidia-powered Rapid Outcome AI platform
Data Analytics

TCS unveils Nvidia-powered Rapid Outcome AI platform

TCS launches Nvidia-based Rapid Outcome AI to help enterprises scale predictive, generative and vision AI across operations and industries.

By Kaleah Salmon • 3 min read • Wed, 18th Mar 2026

Stories from Other Regions

Customer service stories

Compare Club widens health insurance panel to 10 funds
Fintech

Compare Club widens health insurance panel to 10 funds

Compare Club adds HBF, HIF and see-u to its panel, lifting coverage to about 67% of Australia's private health insurance market.

By Karen Joy Bacudo • 3 min read • Mon, 23rd Mar 2026
Only 3% of European shippers still avoid AI in logistics
Digital Transformation

Only 3% of European shippers still avoid AI in logistics

AI now underpins day-to-day transport planning for most European shippers, with just 3% yet to deploy it, Descartes survey finds.

By Sofiah Nichole Salivio • 4 min read • Sat, 21st Mar 2026
TCS & Amadeus partner on AI-led airline retail tech
Unified Communications

TCS & Amadeus partner on AI-led airline retail tech

TCS and Amadeus form global AI-led travel tech alliance, debuting Nevio Service Centre UI to modernise airline retail and servicing.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026
Software complexity costs UK firms GBP £32bn a year
Software-as-a-Service

Software complexity costs UK firms GBP £32bn a year

Complex software sprawl is costing UK firms more than GBP £32bn a year, as over a fifth of tech spend is now linked to buyer's remorse.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026
Telstra leads NBN brand funnel as trust crowns Aussie
Unified Communications

Telstra leads NBN brand funnel as trust crowns Aussie

Telstra tops national NBN brand funnel measures, while Aussie Broadband emerges as the most trusted provider in Conjointly's new tracker.

By Shannon Williams • 3 min read • Thu, 19th Mar 2026
Hitachi expands iQ stack for on-prem agentic AI with NVIDIA
Storage

Hitachi expands iQ stack for on-prem agentic AI with NVIDIA

Hitachi Vantara widens its iQ stack with new NVIDIA-powered options and tools to run agentic AI securely on-premises at production scale.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
Lendi plots AI-native future with MongoDB data revamp
Digital Transformation

Lendi plots AI-native future with MongoDB data revamp

Lendi Group taps MongoDB to rebuild data platform and go fully AI-native by 2026, targeting faster rollout of mortgage and property services.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026
Austin Telco taps Alkami's MANTL to speed account opening
Digital Transformation

Austin Telco taps Alkami's MANTL to speed account opening

Austin Telco Federal Credit Union adopts Alkami's MANTL tech to slash account opening times and automate 85% of onboarding checks.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
Singaporeans want phone support as firms push digital
Unified Communications

Singaporeans want phone support as firms push digital

Singaporeans still prefer calls for customer support, but firms are shifting budgets to digital self-service and AI, risking a widening gap.

By Kaleah Salmon • 5 min read • Wed, 18th Mar 2026