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Customer Loyalty Stories - Page 11

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Customer Loyalty stories

KnowBe4 appoints Kelly Morgan as Chief Customer Officer
Cloud Security

KnowBe4 appoints Kelly Morgan as Chief Customer Officer

KnowBe4 appoints former DocuSign executive Kelly Morgan as chief customer officer to steer global client strategy amid rising AI security risks.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 20th Feb 2026
AI referrals surge as web traffic falls & costs rise
Data Analytics

AI referrals surge as web traffic falls & costs rise

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Five insurance payment trends shaping Australia and New Zealand
Crypto

Five insurance payment trends shaping Australia and New Zealand

Rising claims, digital demands and real-time payments are reshaping how insurers across Australia and New Zealand collect and pay out.

By Abbigail Granada • 5 min read • Fri, 13th Feb 2026
Wesfarmers, Microsoft deepen AI & cloud retail pact
Data Analytics

Wesfarmers, Microsoft deepen AI & cloud retail pact

Wesfarmers is deepening its AI and cloud pact with Microsoft to roll out Copilot tools, agents and data platforms across its retail brands.

By Sean Mitchell • 3 min read • Fri, 13th Feb 2026
Optimistic trans-Tasman SMEs face widening service gap
Digital Transformation

Optimistic trans-Tasman SMEs face widening service gap

Trans-Tasman small firms are upbeat and boosting tech and marketing, yet consumers report patchy service and missing digital basics.

By Melania Watson • 6 min read • Thu, 12th Feb 2026
Nebula links partner rewards to ESG outcomes at renewal
Customer Experience

Nebula links partner rewards to ESG outcomes at renewal

Nebula launches an Impact Rewards scheme that ties partner renewal perks to carbon credits, social housing upgrades and service governance.

By Mark Tarre • 4 min read • Tue, 10th Feb 2026
Exclusive: How email still reigns supreme for small business marketing
Customer Experience

Exclusive: How email still reigns supreme for small business marketing

Constant Contact doubles down on AI-driven tools while keeping email the core link between small businesses and their customers.

By Melania Watson • 6 min read • Tue, 10th Feb 2026
How Data Quality in Retail Powers Business Outcomes in 2026
Data Protection

How Data Quality in Retail Powers Business Outcomes in 2026

In 2026, retailers win not by owning more data, but by orchestrating trusted, real-time data that powers every decision and experience.

By Edmund Ng • 6 min read • Tue, 10th Feb 2026
Technology and the Shift in Managing 'Personalised Offers'
Data Analytics

Technology and the Shift in Managing 'Personalised Offers'

Retailers are racing from blunt discounts to AI-driven one-to-one offers, promising sharper margins and loyalty in APAC's crowded market.

By Jonathan Reeve • 7 min read • Mon, 9th Feb 2026
Asia Pacific Loyalty Awards 2026 finalists revealed
Data Analytics

Asia Pacific Loyalty Awards 2026 finalists revealed

Asia Pacific Loyalty Awards 2026 unveils record finalist line-up as brands double down on retention, data and personalised engagement.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026
Qualtrics names Jason Maynard CEO to drive AI growth
Software-as-a-Service

Qualtrics names Jason Maynard CEO to drive AI growth

Qualtrics appoints Oracle veteran Jason Maynard as CEO to spearhead AI expansion and steer its pending USD $6.75 billion Press Ganey deal.

By Mark Tarre • 4 min read • Wed, 4th Feb 2026
How address validation transforms Shopify deliveries
Customer Experience

How address validation transforms Shopify deliveries

Address validation on Shopify cuts failed deliveries, trims shipping costs and boosts loyalty by ensuring accurate, standardised customer data.

By Edmund Ng • 5 min read • Wed, 4th Feb 2026
Qualtrics names Jason Maynard CEO to drive AI growth
Data Analytics

Qualtrics names Jason Maynard CEO to drive AI growth

Qualtrics appoints former Oracle executive Jason Maynard as CEO to spearhead AI-driven growth and a USD $6.75 billion Press Ganey deal.

By Sean Mitchell • 4 min read • Wed, 4th Feb 2026
UK online shipments climb as pet care leads growth
Customer Experience

UK online shipments climb as pet care leads growth

UK online parcels jumped 17% in late 2025 as pet care and beauty surged, even as fashion and homewares shipments slid, Scurri data shows.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026

Stories from Other Regions

Customer Loyalty stories

Turning shelfware into software value
Firewalls

Turning shelfware into software value

Australian firms will spend nearly AUD $6.2 billion on cybersecurity in 2025, but partners must tackle shelfware to unlock real value.

By Tim Fulton • 4 min read • Tue, 17th Feb 2026
Shoppers ditch baskets over delivery fees & friction
Digital Transformation

Shoppers ditch baskets over delivery fees & friction

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026
CelcomDigi honours artisans in Lunar New Year push
Mobile Device Management

CelcomDigi honours artisans in Lunar New Year push

CelcomDigi's Lunar New Year push spotlights Malaysian artisans, youth ang pow designers and festive mobile offers in one campaign.

By Mark Tarre • 3 min read • Wed, 11th Feb 2026
Amazon threat pushes Australian retailers to speed up
Digital Transformation

Amazon threat pushes Australian retailers to speed up

Amazon, Temu and Shein are forcing Australian retailers to speed up delivery, fix fulfilment bottlenecks and rethink toughened returns.

By Mark Tarre • 4 min read • Wed, 4th Feb 2026