Customer engagement Stories - Page 72

Kiwi Stories

Customer engagement stories

Personalised advertising continues to flourish

Retargeting and personalised advertising campaigns can yield between five and ten times the success rates of regular online advertising campaigns.

By Catherine Knowles • 4 min read • Thu, 27th Jun 2019

Global Stories

Customer engagement stories

Customer Relationship Management

Firms that use social as a 'megaphone' miss out on transformation - Hootsuite

Organisations often limit social to the marketing department, but instead it should be connected into the 'lifeblood and workflow'.

By Staff Writer • 3 min read • Wed, 23rd Sep 2020

Customer Relationship Management

Unity4 and Daisee partner to automate CX quality management

Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.

By Staff Writer • 3 min read • Mon, 31st Aug 2020

Customer Relationship Management

What's new in the CRM CEC Magic Quadrant

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.

By Ben Moore • 3 min read • Tue, 16th Jun 2020

Customer Experience

OpenText named overall leader in Aspire CCM Leaderboard

As well as customer communications management, it is a leader in communications composition, business automation and omni-channel orchestration.

By Staff Writer • 3 min read • Mon, 8th Jun 2020

Customer Relationship Management

NICE inContact expands access workforce engagement solution

NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.

By Staff Writer • 2 min read • Tue, 21st Apr 2020

Customer Relationship Management

How companies can use emerging CX technologies to improve customer retention

Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.

By Colin Smith • 4 min read • Mon, 20th Apr 2020

Customer Relationship Management

Google Cloud launches COVID-19 rapid response programme

Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.

By Staff Writer • 3 min read • Thu, 9th Apr 2020

Customer Relationship Management

Massive discrepancy found between business vs. customer outlooks on CX

A severe disparity arises between ANZ businesses' self-perception and customers' views on customer experience, as NTT Ltd.'s report reveals.

By Nick Forrester • 3 min read • Fri, 28th Feb 2020

Customer Relationship Management

Understanding customer diversity key to omnichannel experience

Millennials and Generation Z are transforming the customer experience, and businesses can only grow sustainability if they deliver what customers expect.

By Staff Writer • 3 min read • Thu, 5th Dec 2019

Customer Relationship Management

InVision appoints first APAC MD following rapid regional growth

InVision appoints Tom Richardson as its first Asia-Pacific Managing Director as it expands rapidly in the region.

By Staff Writer • 2 min read • Tue, 2nd Jul 2019

Customer Experience

How digital print can keep retail spaces 'instagrammable'

Digital print services can give retail spaces the flashy edge needed for an attractive décor to provide an engaging customer experience.

By Ben Moore • 5 min read • Mon, 1st Jul 2019

Customer Relationship Management

How robotics can improve customer experience

Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.

By Staff Writer • 2 min read • Mon, 1st Jul 2019

Customer Experience

ABBYY launches new tool to streamline customer onboarding

ABBYY has introduced Mobile Web Capture, an AI-enabled mobile technology that aids the onboarding process for new customers.

By Catherine Knowles • 3 min read • Fri, 21st Jun 2019

Customer Relationship Management

Trust and personalisation key to winning customer experience

Personalised services, innovation, and data security are key factors in customer experience, according to a study by Verizon Enterprise Solutions.

By Catherine Knowles • 4 min read • Thu, 13th Jun 2019

Unified Communications

10 ways disties can stay relevant in the age of Amazon

Australian distributors have nothing to fear in the Amazon economy - they simply need to understand the value they can offer and put modern tools.

By Ben Moore • 3 min read • Wed, 29th May 2019

Customer Relationship Management

Kiwi software company aims to improve global customer experience

Kiwi software firm Plexure reports a 44% revenue growth in FY19, reaching USD $16.9m, and achieves a cash flow positive year. McDonald's invests for expansion.

By Staff Writer • 2 min read • Tue, 21st May 2019